Shipping & Payment Policy

At IndianSupermarkt, our aim is to ship our products in a quick, safe and inexpensive manner. We deliever in all over Europe.
                      1. Delivery Process
1.   Our Partners For Product Carriyng & Forwarding Are DHL,DPD,Hermes,GLs
       2.    Delivery Charges will be calculated by our website and automatically applied to your order during the checkout process. Delivery Charges will be depend on weight and Delivery method selected by customer
3.   Delivery will be done within 2 - 4 working days in Germany.This might  change in some circumstances based on our discretion and delivery might get delay to 10-14 working days by Courier services. Such incidents does not complies to any refund, replacement or return of any ordered product.
4.   All other locations outside of Germany, delivery may take 5-7 working days depending on your location.This might  change in some circumstances based on our discretion and delivery might get delay to 10-14 working days by Courier services. Such incidents does not complies to any refund, replacement or return of any ordered product.

               5.  

Order Delivery in Berlin has EVERYDAY or SAME DAY delivery concept from Mon-Sat in between 17:00-21:30Uhr. Orders before 11am would be considered. Timings might get differ. Order should be equal or more than 29.99€. General Delivery charges of 5.80€ will be levied to Order below 38.99€.

Orders can also be sent via courier. 
         6. Signature must be provided by receiver at the time of receiving of Parcel.
                     2. Parcel Information
 1.    Tracking  available on Product Carrying & Forwarding Partners webpage -  DHL,DPD,Hermes,GLs 
                     3. What are the factors if Parcel is undelivered 
1.    Delivery Service provider will leave a Card with Instructions on it  from where you can find your parcel.
 2.    The packet might be delivered at your neighbour's place. OR
                       3.  the packet sent to the closest Packet Centre 
4.    We request you to take Valid id with same address as delivery address to pick up from Packet shop. The Packet should be picked up in 5 days.
5.    If you fail to pick up your packet/ parcel in time, it will be returned to us. In this situation the following amount will be deducted from your refund 
shipped in Germany - 9€

shipped Outside Germany -15€

Persihable items and Frozen items in Order will be charged as per Invoice.
6. To resend the Return Packet :  Delivery charge 5.80€ and Return Charges (refer point 5) need to be paid before dispatch of the Order. Updated Invoice will be shared to the customer. 
                     4. Geographical Limitations
We Are Currently delivering within Germany & Europe.
                     5. Payments
Order Will be Dispatch after complete receival of Payment.
                     6. Order Fulfillment
1.    Please note from time to time product packaging is modified with the resulting changes not immediately updated in the online product photo. The product attributes such as size, quantity, form and/or origin will always be consistent with the online photo and description. 
2.    We process, pack and ship all orders within 48 hours of receipt. If there is a problem with your order, someone from our customer service team will contact you immediately.
                      7. Out of stock or back Ordered items
1.   It is possible that your order may have items that are currently out of stock, in such cases it is our policy to ship out comparable alternatives. We may notify you regarding such changes via e-mail or call you in reference to them.
2.    If you do not want any substitutes, kindly leave a note to that effect in your order instructions or once you receive our message you have 24 hours to let us know that the changes are not to your likings. If alternatives are not suitable, we can refund the missing items instead.

                     8.

 Free Delivery 
1.    Per order only one parcel will be free.
2.    In case any of your Order requires two Parcel to be pack then the second Parcel woud be chargeable if total Order value is less than 74.99€. Second Karton will be charged as per normal courier norms. Customers will be informed accordingly.
                     3. Parameters on increament of Parcel count per Order: 

                         . 

 We provide Delivery upto certain weight and if weight is increased by more than the permissible weight limit  then we need to pack extra Parcel and normal fare will be charged for addional parcel.
 . 

    Permissible Weight limit for Germany is approx. 30Kg.
    EU countries is approx. 30Kg. Few countries like Sweden and Denmark allows approx 18-20 kg weight per Shipping.
    So in case of shipping Address to these countries Order weight  should be kept in mind.